IBEX Camping Delivery Charges
Here you will find details about our delivery charges and services available. We offer Standard, 48 Hour and 24 Hour (Mon-Fri) Delivery services.
Our Courier Services
We primarily use ParcelForce and Royal Mail to dispatch your parcel, occasionally we may use an alternative courier as outlined on this page - but we'll always let you know.
Our Standard Service is not tracked and should arrive with you within 3 working days of dispatching.
Our Tracked 24/48 Hour Services allow you to track your parcel and you will receive an email on the day your parcel is due to be delivered with an estimated time of delivery from our service provider. We ask that, if possible, changes aren't made to this service such as altering the delivery time slot as this may downgrade your delivery service. If you have any questions please don't hesitate to get in touch.
Please Note: Our 24 Hour Delivery does not guarantee Next Day Delivery - If your order is urgent and next day delivery is critical please contact us on 01480 404030. Any Upgrades may incur extra charges.
Order Cut off Time
Orders placed before 11.00am (Monday-Friday) will be dispatched the same working day. If you place your order after Midday, at the weekend or on a Public Holiday we'll dispatch your order the Next Working Day so please allow an extra working day from your Estimated Delivery Date. Out couriers collect and deliver Monday to Friday (excluding Bank Holidays) We are also able to offer a Saturday Delivery service for a little extra charge.
Our Delivery Charges
UK Mainland Delivery Charges
Free Standard Delivery on all orders over £60* (excluding special request spares orders & Tent Hire Orders) Excludes Coleman Replacement Poles and Flysheets.
New It'll Fit Through the Letterbox! Standard Delivery 3 Working Day £2.75
* This delivery charge will appear as an option on the checkout page if the contents of your basket are small enough to be sent using this service - Please don't hesitate to get in touch if you have any queries about this new delivery charge * (Just for smaller items)
New Extra Small! Standard Delivery 3 Working Day £1.45
* This delivery charge will appear as an option on the checkout page if the contents of your basket are small enough to be sent using this service - Please don't hesitate to get in touch if you have any queries about this new delivery charge * (Just for Extra small items fuses , bulbs etc)
Standard Delivery 3 Working Day under £60 £3.95
Tracked 48 Hour Royal Mail / ParcelForce £4.95
Tracked 24 Hour Royal Mail / ParcelForce £5.95
Tracked 24 Hour Saturday Delivery - Orders Placed Before Friday Midday £17.95
Northern Ireland, Isle of Man, Isles of Scilly & Highland and Islands of Scotland
3 Working Day Delivery - Small Parcel ONLY (Under 2kg, Max Dimensions 61 x 46 x 46cm) £4.95
* If You're Unsure of the Size/Weight of the Small Item You're Purchasing - Please Contact Us *
Tracked 48 Hour Royal Mail / ParcelForce £17.95
Tracked 24 Hour Royal Mail / ParcelForce. £19.95
Tracked 24 Hour Saturday Delivery - Orders Placed Before Friday Midday £26.95
Coleman Replacement Poles
We have introduced 3 Services for our Coleman Replacement Poles these are a little higher than our standard services due to the size or the package and to ensure your poles arrive in a perfect condition we re-box for you , this charge does though cover parcels up to 25kg , just one charge for all your poles.
Tent Poles Tracked 48hr UK Mainland £7.95
Tent Poles Tracked 24hr UK Mainland £8.95
Tent Poles Northern Ireland, Isle of Man, Isles of Scilly & Highland and Islands of Scotland Hermes £12.00
Unfortunately we are unable to offer our Free Standard Delivery Service on Coleman Replacement Tent Poles and Flysheets.
Delivery Outside of the UK
Simply select the option to quote for delivery during checkout – we’ll search the up to date prices with our service providers and get back to you with a price – should the cost prove too expensive we are more than happy to cancel the order and issue a refund. ,
All our EU and across the world shipments are processed on an DDU - Delivered Duty Unpaid basis , this means that any VAT , Duty or charges will need to be paid by you (our customer) when the parcel arrives in your destination country.
Collect from our premises
You are more than welcome to save a little on the postage and collect from us at Little Paxton.
Please call 01480 404030 or email us so that we can ensure your order is ready for collection on your arrival. Please see our COVID update
Large Tent Deliveries
Occasionally, we may need to organise an alternative service provider such as UK Mail for large tents or a Pallet Service for your delivery. The Pallet Service is usually required for our range of Zempire Tents and we will be in touch prior to booking this service to ensure someone will be available at the time of delivery.
Important: Many of these larger tents require a 2 person handle , please ensure you lift with 2 people.
New for 2021 , you can now purchase a 48HR Tracked Returns Label from IBEX Camping
For items up to 2kg (size restrictions apply) - Royal Mail 48Hr Tracked Returns Label
For Items up to 30kg (Size restrictions apply) - Parcel Force 48HR Tracked Returns Label
Not sure , we are always happy to take a look for you.
A little more info
Once you've checked out we'll keep you up to date with the progress of your order , if you've chosen a tracked service our amazing delivery companies will keep you up to date too!
If you need to change or amend your order with us please get in touch as soon as possible , we'll always try our best to make sure your changes are applied.
In the unlikely event that your parcel hasn't arrived within the times specified above , it would be great if you could check with your local sorting office or depot to see if there has been an attempted delivery. Please let us know too, and we'll get in touch with our couriers.
If you need a little help with your order please don't hesitate to get in touch with our Family Team firstname.lastname@example.org
Unfortunately we are unable to refund any postage charges for items not collected and returned to us.
We update our services regularly and are more than happy to perform a personalised search for you with other couriers on the day you'd like to place your order.