Frequently Asked Questions
IBEX Camping FAQ some of our most commonly asked question and answers FAQ about shopping with us , Visiting IBEX Camping a few product questions too! If you have a question you’d like to ask or a query please click on the link below to send us your FAQ.
Send us a Question
What is your returns policy?
Please visit our Terms and Conditions page for details of our returns policy.
Does IBEX Camping offer Price Match?
We're more than happy to try and price match , whenever possible - please visit our Price Match page for details
How to Book Tent & Equipment Hire
We know that the current website may be a little incompatible with Tent & Equipment Hire bookings. We're working on this over the coming months and are hoping to be able to offer a live booking system soon. In the meantime please feel free to use the current pages - once you've submitted your order using the Tent Hire Customers Payment Option (This allows your order to be submitted without the need for any payment details.) We'll then confirm your order with a personalised quotation form just for you together with a confirmation that your dates are available. Alternatively ... this can be a little time consuming ... please feel free to Fill out our Tent Hire Enquiry Form and we'll do all the hard work for you :)
Do you have a Shop?
We have a cosy retail premises based in Little Paxton just outside St Neots, Cambridgeshire. You are more than welcome to pop in and see us. We are usually in the office between 8.30 and 3pm during school Term Time, Evenings , Weekends and School Holidays , we're here when you need us - just give us a call to let us know your on your way 01480 404030.
What Does H/H Head Mean?
The Hydrostatic Head measurement for polyester based outdoor fabrics give the waterproof rating. It will be a measurement in mm and will give you an idea of the quality of the product you are buying. How the H/H is calculated - A column of water is placed on the fabric and a reading is taken at the level the water starts to penetrate the Fabric. We are advised by our suppliers that generally speaking a reading of 1500mm is waterproof. However experience has taught us that the higher the H/H head generally reflects in the other important aspects of the Tent - zips , mesh doorways , flaps etc. We would usually advice the a lower H/H head Tent is perfect for that quick weekend getaway - perhaps where you've got the option to leave it for another. For a Family Holiday where you can't predict the weather we'd always recommend a H/H of at least 3000mm.