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Updated Sunday 19th April 2020

The Current situation and our Retail Orders , a little information for our Retail Customers at this uncertain time. We sincerely hope that you and your family are safe and well, the uncertainty and changing situation can be a little unsettling , we just wanted to reassure you that we are committed to ensuring that your order with us will be carefully and thoughtfully responded to.

We are taking all the recommended steps being issued by the Government to help protect ourselves and you, our valued customers. With these being paramount to any decisions we may need to take over the coming weeks and months. 

As of today , 17th March 2020 we are not accepting visitors to our physical shop until further notice. We are though still processing online and telephone orders. 

Like many others , when possible we are working remotely, to limit unnecessary travel and contact time . In addition to this we are visiting our premises to process our orders during the quieter parts of the day , evenings and early mornings. Upgrading your delivery service if this means there may be a delay in the arrival of your parcel on dispatch.

All our packaging materials  been with us since before the outbreak , for the time being we aren't re-using any recent packaging. Instead we are disposing of this responsibly. 

You may notice some changes with our delivery services and the way they process your delivery on the doorstep. Our primary couriers are Royal Mail and Parcel Force.  In addition,  we are able to add delivery notes to our courier when we book your service. If you have any special requests or would like to let our couriers know you are self isolating please let us know.  Royal mail have now announced a reduced service at their sorting facilities , this means we are changing slightly our processes , our orders will be prepared in the evening for an early morning collection , orders received after 7pm in the evening will be processed the next working day and collected by Royal Mail the following day. 

All staff are following the hand washing guidelines and implementing extra hand sanitising procedures too. In addition to this , all parcels are being packed by staff wearing gloves. 

Being a family team , in the event that we are in the situation of having to self isolate , we will immediately close all our online outlets and immediately refund any orders that have not yet been dispatched. 

It's a little early in the season so most of our stock items have been with us since before the  Outbreak. If you would like to confirm if the item you are purchasing has been added to the range since the outbreak please get in touch, the team would be delighted to check for you. 

We send our warm thoughts to you and your family during these unsettling times. 

Thank you for your continued support. Stay safe , stay well , we're all in this together x 

Ian , Rebecca and the Team @ IBEX Camping 

Updated Sunday 19th April 2020