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 Free Upgrade to 48hr Tracked Delivery Extended During National Lockdown (4th Jan 2021) 🙏 for shopping with us  

Welcome to IBEX Camping Return and Refund Policy information page , being campers ourselves our products are very carefully chosen to bring the best the seasons have to offer. Ultimately we want you to be completely satisfied with your purchase and we are committed to providing a pleasurable shopping experience and great customer service.

Important note 

Returns processed during the COVID-19 outbreak , all returned items are left in quarantine for 72 hours to keep everyone safe , this means there might be a slight delay in processing your refund. We'll make sure your return is processed and a refund issued as soon as possible. 

Distance Selling 

You have the right to cancel your purchase and return your purchase within 14 days of delivery . To cancel your purchase please email  us or call 01480 404030 items must be received @ IBEX Camping within 14 days. If you cancel this purchase, we will reimburse to you all payments received from you, including  the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other  than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are responsible for all return postage costs. If you need any information as to the cost of returning an item before purchase please get in touch with the Team @ IBEX Camping and we will provide an estimate. 


Returns

If you are not fully satisfied with your purchase you may return your item within 14 days. Items must be returned with proof of purchase , in an unopened, unused condition with original labels attached. Return postage at your (our customers) expense. 
If you don't require a replacement item, we'll issue a refund less our postage charge once the returned item is checked and returned to stock. 


Boots & Clothing Returns 

We will happily refund or replace items not suitable due to size as long as items are returned with all labels still attached and in an unworn state. Return & Replacment items  Postage at your (our Customers) Expense.
If you don't require a replacement item, we'll issue a refund less our postage charge once the returned item is checked and returned to stock. 

Faulty Goods 

In the case of faulty goods due to a manufacturing defect we will provided the item has been used for the purpose it was intended offer a repair, refund or replacement at our or the manufacturers discretion.

Please note that this policy does not cover reasonable wear and tear,  accidental damage, misuse or neglect.

Tent Returns

Tents must be returned in an  unused condition with all original packaging and labels attached. Tents must be returned in a dry condition. Any tent returned with signs of having been pitched outside will be considered as used. We reserve the right to charge a 10% fee for re-packing Tents.  We reserve the right to deduct 20% from the price paid for Tents returned & considered used. 

Return Postage Costs 

We are only able to refund postage costs (up to the value of our standard delivery service in the event of Faulty goods or an error on our behalf. The cost of return can vary , please get in touch with the Team @ IBEX Camping for up to date estimated costs.

Processing your Refunds 

In the event of a refund being issued . This will be processed  by the method used for the original payment - IBEX Camping cannot be responsible for any transaction charges resulting from a refund. Please allow us time to process your return and issue your refund up to 5 working days. 

For a little more information you can also take a look at our Terms and Conditions and Privacy Policy 

If you would like any more information or have any questions , please don't hesitate to get in touch with the Team , we'd be delighted to help you can email us , Call Us or chat with us  ↘️.

New for 2021 , you can now purchase a 48HR Tracked Returns Label from IBEX Camping 

For items up to 2kg (size restrictions apply) - Royal Mail 48Hr Tracked Returns Label 

For Items up to 30kg (Size restrictions apply) - Parcel Force 48HR Tracked Returns Label 

Not sure , we are always happy to take a look for you. 

We look forward to receiving you order , thank you for shopping with us, 

Happy Camping 

The Team @ IBEX Camping