From our Family to Yours

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for online orders  - a little more information

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Reserve your New Family Tent for just £50 , as the season approaches and our Tent Stock starts to arrive , we're giving the opportunity to Pre-Order your Tent For just £50. This will secure your tent , once we have a confirmed delivery date for your New Tent we'll let you know , when your 2020 Tent has safely arrived with us we'll send you an invoice for the balance payment. 

How it works 

Selected Tents have the option to Pre-order with a £50 Deposit , this will be shown as an option box , you'll notice that there is a minus figure , this makes sure we only take your £50 deposit - The minus Figure becomes payable when your tent has safely arrived with us. 
  1. Pay your £50 Deposit 
     
  2. We'll let you know as soon as we have a confirmed delivery date 
     
  3. Balance Due once your Tent has safely arrived with us , we'll then dispatch without delay. 

What happens if I change my mind? 

That's absolutely fine, simply let us know at step 2 , once we have confirmed our delivery date and we'll cancel your order for you. 

When will my tent arrive? 

On the individual tent listings you'll see the current ETA from our tent manufacturers , this is the date that they are expecting the 2020 Tents to arrive , we'll keep you up to date right up until your tent arrives with us. If at any point it's taking a little longer than expected , simply send us an email and we'll issue a full refund and cancel your order. 

Is my deposit refundable if I change my mind? 

Yes , if you change your mind , please let us know as soon as possible and we'll pop over an immediate refund. 

Can I use a Discount Code? 

Yes , you are welcome to use your discount code , to get the most from your code , let us know and we'll apply to your balance invoice for you!