IBEX Camping Tent Hire Frequently Asked Questions

(*The Total of your Daily Rate paid for your Hire Tent excluding  pitching fees, damage waiver or any other costs)

Do I need to make payment when I place my order?  There's no need to make any payment when you submit your order , please checkout using Tent Hire Orders in our payment methods , this will ensure your not directed to a payment gateway. We'll send payment instructions once you have confirmed your booking. 

Submitting your  order  generates an enquiry for us to create your bespoke quotation from. Once we receive your order we'll check availability and pop a quotation to you via email , it would be great if you could also check your spam / junk folders as we sometimes arrive there too!   

How many days will I be Charged for?  All our tents and camping equipment are charged on a daily rate , per day of hire ( not per 24 hour period). We charge from the first day or your hire period until the last day , if we're shipping your order to you we dispatch your tent in good time allowing you enough time to check prior to using. 

How do I confirm my booking?   Once you have received your quote it's valid for 7 days , to confirm your booking all we need is a 10% non-refundable deposit with your balance due 14 days prior to your the start of your Hire Period

Can I get a copy of your Terms and Conditions?  You'll receive a copy of our Terms and Conditions once you have let us know that you would like to go ahead and  confirm your booking , prior to us receiving your deposit. If you would like a copy a little sooner , please get in touch and we'll send you a copy. 

Do you arrange shipping and collection?  if you would like your Hire Tent shipped we use either Parcelforce or DHL to Deliver and collect our Parcels , the cost of this service is dependant on the size of the tent and / or equipment you have selected , these costs will be included in your quotation and we'll always give great advice to get the best option for you. Prices start from £8.00 each way.  Make sure you keep your boxes :)

Will I need to be at home for delivery / collection?  We would need someone to sign for the delivery of your Tent and also for the collection , leaving safe can sometimes leave parcels vulnerable. We can though arrange for collection from a work address to make things a little easier , for smaller tents up to 20kg we can also send a pre paid ParcelForce label , allowing you to drop the parcel off at a local Post Office. Both our courier services offer a fully tracked service. 

Can I collect from IBEX Camping?  Yes you are more than welcome to collect from us , we can arrange for your tent to be ready for collection as soon as you arrive. 

I've never pitched a tent before?  That's not a problem your tent will come with full instructions , we are able to talk you through step by step over the phone too. Our family Team of experienced campers are familiar with all our hire tents. If your collecting from our premises , we can demonstrate pitching the tent for you.

What happens if my tent is wet?  If your tent is Wet or Damp  (including Condensation)  please  let us know as soon as possible we’ll then arrange for our couriers to collect as soon as possible or be available for you to return your tent. Once back with us , we’ll pitch, dry and pack the Tent away , we charge £25+VAT  for this service.

Do I need to Clean my tent?  It would be great if you could also ensure that your Tent and / Or Camping Equipment is clean and free from mud (please don’t apply any cleaning products to tents as this can damage the fabrics)  – we also charge a fee for Cleaning Tents and/or equipment. If you need any advice or guidance please don’t hesitate to get in touch , please text or call 0797 290 7029.