To all our lovely customers new , old and those we've yet to meet , our suppliers, associates and your families too.
As the UK and countries around the world are experiencing such unsettling times as a result of the current outbreak we just wanted to send our warmest thoughts. We sincerely hope that you and your family are safe and well. With many plans needing to be changed and events cancelled due to the outbreak and the need to physically distance ourselves things can start to feel a little uncertain.
Update 15th July 2020, We just wanted to say a big thank you to our courier services , Royal Mail , ParcelForce and DHL for all their hard work during these unprecedented times. Our small family Team process and pack our online orders the same working day up till 7pm , we then arrange collection or drop off the next working day , we have experienced very few delays during transit too 🙏 to our wonderful couriers. In addition to our existing social distancing measure , due to the recent updates , we are also now asking all visitors to bring a face mask with them, our premises are located within a bijou retail complex ... 🙏 thank you for helping us to keep everyone safe.
As of the 15th June 2020 , we are now able to arrange contactless collections from our Premises in Little Paxton. Sadly our premises are a little cosy so we are unable to offer browsing , we are though always happy to advise and make suggestions over the phone or via Live Chat. We are working hard to make sure the website is up to date too!
With a few extra precautions we are also taking online orders, You can find more information on our information page . For our Tent hire Customers we have added a No Quibble Tent Hire Booking Policy we hope these measures will help you feel reassured that your order or booking with us is in safe hands.
We're also putting our heads together to give some at home outdoors ideas just in case you run out of inspiration if self isolating or staying at home with the children, we are told tent fabric makes great kites! If you have any ideas we'd love to hear too! We'll be letting you know via our blog and Social Media @ibexcamping
We have now updated our No-Quibble Tent Hire Booking policy , we are now offering either a Tent Hire Booking Credit or Full Refund for the duration of this uncertain period.
We're love to chat camping , so if your looking for a little advice for when we're a little more back to normal or would just like a chat , the team are here :) the camping community is a great one and we can share ideas and thoughts to help keep everyone going.
We've added a new interactive campsite map to keep all the great campsites up and down the country in our thoughts , we've shared a few of our special places , we'd be delighted if you would like to share yours too.
Stay Safe, Stay Well , we're all in this together x
Rebecca , Ian and The Team @ IBEX Camping