A Covid Update from the Team at IBEX Camping
To all our lovely customers new , old and those we've yet to meet , our suppliers, associates and your families too.
As the UK and countries around the world are experiencing such unsettling times as a result of the current outbreak we just wanted to send our warmest thoughts. We sincerely hope that you and your family are safe and well.
Updated 07th January 2022 , We hope you had a lovely Christmas and a Happy New Year , inline with the current Plan B Guidance we are working with a minimal team in the office to process orders and take deliveries. We are continuing with our safe processing systems by sanitizing and cleaning all our packing surfaces regularly. We are currently isolating at home after testing positive this has delayed our return to the office after Christmas a little but we should be back to normal on Monday and will be upgrading any orders received during this time to 24 hour delivery.
As the cases start to increase we also just wanted to let you know that while we are experiencing very few delays at the moment , should our courier services struggle a little with staff absence then there may be some unexpected delays with your delivery.
We are following the Government guidelines of wearing a face mask for all staff and customers and are happy to arrange viewing outside the shop if you are a little more comforable with this , our shop is a little cosy.
Lastly but by no means least , we really appreciate your custom and are committed to providing the best customer service we can , we'll keep up to date with government guidance and will keep this page updated as things change.
If you would like to collect from us we are always happy to offer a click and collect , contacless service.
How our Click and Collect - Contactless Collection's work.
Help us all Stay safe , always wear a Mask , Stay 2m Apart & Sanitise your hands too.
✔ Simply give us a call or place and pay for your order online or over the phone
✔ We'll then prepare your order
✔ We'll call or Text to let you know your order is ready , we'll then leave and monitor our external collection point remotely.
*Our external collection point is covered by CCTV so perfectly safe until you pop round to collect.
Our Tent Hire Service is ready to start again in Spring , we are offering a few more services for 2022. Working with a local campsite to offer ready pitched bell tent hire as well as Gardamping! Hire a tent for your Back Garden too! We'd be delighted to help plan your 2022 Camping_Adventure , Your bookings in Safe hands we're committed to keeping everyone safe , we implemented a range of safety measures for the 2020 season and will be taking a look again in Spring 2022 to see if we need to continue or amend any of these safety measures or to add any further precautions due to any changes government guidelines. We've also introduced our Safe Hands Booking policy just in case things are a little unsettled still.
We'd be delighted to prepare a bespoke quotation for you.... Send us a Tent Hire Enquiry
We're love to chat camping , so if your looking for a little advice for when we're a little more back to normal or would just like a chat , the team are here :)
Stay in touch with the Team @ IBEX Camping via our Blog or find us on Social Media @ibexcamping
We've added a new interactive campsite map to keep all the great campsites up and down the country in our thoughts , we've shared a few of our special places , we'd be delighted if you would like to share yours too.
Stay Safe, Stay Well x
Rebecca , Ian and The Team @ IBEX Camping